Contact Manitoba Student Aid

If your question is related to document processing wait times, please check the Currently Processing section.

For a list of Manitoba Student Aid’s Frequently Asked Questions (FAQ), please visit Frequently Asked Questions.

For questions about the repayment of your Manitoba Student Loan (MSL), please email MSALoans@gov.mb.ca.

For questions about the repayment of your Canada Student Loan (CSL), please contact the National Student Loans Service Centre (NSLSC).

For status updates on a school or program designation application form, please email PVI@gov.mb.ca.

If you still have questions or require assistance, please fill out the following form or contact the Manitoba Student Aid offices.

Note: Manitoba Student Aid (MSA) is currently receiving a significant amount of emails which is resulting in longer than usual response times. Please only send one email and it will be answered in the order it was received. Sending multiple emails will only increase the time it takes us to respond to your email. Thank you in advance for your understanding.

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(For existing clients, your 5-digit File number can be found on your student aid online portal. If you do not have your File number, please call 204-945-6321 or 1-800-204-1685 for assistance.)

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Manitoba Student Aid
401-1181 Portage Avenue
Winnipeg, Manitoba R3G OT3

In-person service is available at our Winnipeg office
Monday – Friday, 8:30 AM – 4:30 PM CST

General Inquiry Line: 204-945-6321

Canada and the USA call toll-free: 1-800-204-1685

A TTY phone is available for the hearing impaired at 1-204-945-8483 (in Manitoba) or 1-866-209-0696 (Canada and the USA).

Effective immediately, Manitoba Student Aid is not able to accept documents at the Brandon office location. Students who wish to submit documents that require signatures in ink at the Brandon office, should mail their documents to:

Manitoba Student Aid
401-1181 Portage Ave.
Winnipeg, Manitoba R3G 0T3

Note: A drop box is also available at the Winnipeg location (East side of the building beside the Wall Street entrance).

Please refer to your Manitoba Student Aid online portal to determine which documents require signatures in ink. You may submit documents that do not require an ink signature by email: manitobastudentaid@gov.mb.ca