Assessment

User Account Administration (UAA)

Frequently Asked Questions

Note: UAA access is limited to primary delegators (principals) and secondary delegators only.


Principal Tasks and Access to Applications
As principal, what do I have to do?
  • Every school year, click the Register link on the log in page of UAA, enter and submit the requested information.
  • Once approved, you will receive two emails: one with your user ID and one with a temporary password.
  • Return to the UAA web application home page and log in using your user ID, temporary password, and organization code.
  • Request access to the web applications for yourself and staff. You may reactivate existing accounts, create new ones, and assign a secondary delegator to manage user access.
  • Provide the organization code to any staff members who have access to a web application.
Once I have been designated as primary delegator, can I assign someone else on staff to do the other UAA administrative tasks?

Yes, you can designate one other staff member to be a secondary delegator and perform those tasks. Follow the steps listed in the Creating/Maintaining User Accounts section and select the box next to “Secondary Delegator”. Once approved by the department, this person will have all the rights of a principal to interact with the UAA web application.

I am the principal of more than one school; how do I access the data for each school?

You will need an organization code to access the data for each school you administer. To do this:

  • Register for one school, checking “yes” to being the principal of more than one school.
  • Complete a Web Applications Support Form, indicating the names of the other schools of which you are principal. Help Desk staff will register you at the other schools.
  • Request access to web applications as needed for each school separately.
I know that I have access to UAA, but how do I access one of the other applications?

Log in to UAA and click on the View/Edit link beside your name. On the View/Edit User Account page, select the applications you want to access and submit. Once the request has been approved, log in to each application using the same user ID and password.

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Creating/Maintaining User Accounts
My teachers had access to the web applications last year. Why don't they automatically have access this year?

Due to staff changes each year, all accounts are disabled prior to the new school year to ensure that current staff are the only ones who have access to the student data for your school.

What do I have to do to give my staff access to the web applications?

If the user's name is already on the User List:

  • click on the View/Edit link beside the name. On the View/Edit User Account page, select the applications that the person requires and submit. Each staff member will receive emails with a user ID and temporary password.

If the user's name is not on the User List:

  • click the Create a User Account button at the bottom of the “User List” page. Complete the information and submit it.
I do not know the PSP numbers for my staff. Where do I find them?
  • Call the school board office to obtain the information.
What should I do if a new teacher is waiting for a PSP number?
Which web applications should I give staff access to?
  • Only you and the secondary delegator can request access to web applications for your staff in the User Account Administration web application.
  • Staff who report the Grade 3, Grade 4 Immersion, Grade 7, and Grade 8 assessments need access to Collection of Assessment Results (CAR).
  • Staff who register students for the Grade 12 provincial tests need access to Provincial Test Student Registration (PTSR).
  • Any staff who may have to look for MET numbers for students need access to MET # Lookup.
  • Primary and secondary delegators can have access to any applications that are applicable for the grade range in the school.
I forgot to give access to one web application to a staff member when I created all the accounts. What do I do?
  • Click the View/Edit link beside that person's name.
  • Select the web application needed and click Continue.
  • Follow the prompts to submit the request.
  • The staff member will receive notification by email regarding access to that web application.
How long will it take for my staff to receive their login credentials?
  • Please allow two business days following account request for the user to receive login credentials. If the credentials are not received after two business days, first ensure that staff check their junk email folder, then, if necessary, submit a Web Applications Support Form.
When should I delete users from my User List?

Users should be deleted if they have left the employ of your school. If the user may or will be returning in another school year (on a leave for the current school year), the user can remain on the list but the account should not be activated until the user returns.


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General
Why do I receive an error message (e.g., error 404) when attempting to access the web application?
  • Access to the web application is restricted to approved school IP addresses. Locations outside the secure IP access zone will not be able to connect. Complete a Web Applications Support Form if you require assistance.
Why can’t I change my password?

Ensure that:

  • "caps lock" is off
  • the rules for passwords on the "Change Password" page are followed
  • the new password is entered the same way twice
  • the password does not contain a user ID
Why does nothing happen when I click on the "Back" button (←) in the browser?
  • The Back button (←) is disabled in this application.
  • Navigate, or change pages by clicking on the links in the navigation bar on the left side of the page, or using the Cancel button where available.
How can I get my account unlocked?

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For further assistance, complete a Web Applications Support Form.